What does pre-order mean?
Pre-order means you can order before it's in stock. Please be aware that pre-ordering any item means that the order will not ship until the item stocks. If you order a pre-order item with an item in stock, the whole order will not ship until the pre-order item stocks.
Will I receive a tracking number?
A tracking number will be sent after the order processing has finished.
Please make sure to check your junk folder in case our email was filtered there. If you have not received a tracking number after 5 days, feel free to email us!
I haven't received a reply from customer service yet.
We reply usually reply within a day or two. Please be sure to check your junk folder! Our email is email@example.com
My tracking number shows it's been delivered but I didn't receive it.
Homeyviis now offers shipping insurance to protect the delivery of your package.
For any packages marked as delivered but was not received, please check with friends and neighbors if they picked up the package instead. Please also check with the shipping company or delivery person for location of the package. We are unable to cover or replace packages that were marked as delivered. All of our customers reported that they ended up finding their package.
Who will pay for customs/taxes?
If there is an import tax, buyer must be responsible for paying for it.
Can I cancel my order?
You can only cancel the order if the items have not been shipped. If they have been shipped, you cannot cancel.
Is the package discreet?
Yes, the package is discreet. We ship everything in a solid color plain box.
The product I ordered is now on sale. Can I apply the discount code to a previous order?
I'm very sorry we can only apply discount codes to orders that were placed within the promotion time. If you ordered within the promotion time and simply forgot the code, we can apply it for you. Feel free to email us for assistance with that!
Can I return an item?
Yes. Please contact our customer service to receive a return shipping label. Items must be returned within one week of receiving the return label. Please note that all original tags and all extra goodies included in the package must be in place for the refund to be processed. Your refund will be store credit and will consist of the amount you paid for the product, with the fee of the return label deducted.